FAQs & Links

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At Motion Works Physiotherapy in Orleans, we know that patients who are informed about their treatment tend to experience better results. Here, you'll find answers to the questions our physiotherapists encounter most often, as well as a library of useful resources.


Motion Works FAQs

How many appointments/sessions do I need?

This varies from patient to patient. It will depend on your initial assessment outcomes and on the treatment plan your physiotherapist or massage therapist will prescribe for your recovery.

How long will my appointments take?

Your first physiotherapy visit will be approximately 1 hour. The duration of follow-up visits will depend on your injury and type of treatment you require, but you can expect to be in the clinic for 30-60 minutes.

 Do I need a doctor’s referral/prescription?

No. A doctor's referral is not required to undergo treatment at Motion Works, as we are direct access health providers. However, please note that some extended health insurance plans require a medical referral for reimbursement.

Do you do direct billing?

We don't offer direct billing for extended health benefits, but if you are covered under Medavie Blue Cross for RCMP, Veterans Affairs, or National Defence, we will direct bill. 

What forms of payment do you take?

We accept: Visa, MasterCard, Debit, cash, and cheque.

What are the clinic hours?

Monday / Wednesday: 12:00pm - 8:00pm
Tuesday / Thursday: 8:00am - 4:00pm
Friday: 7:30am - 3:00pm

Do you accept W.S.I.B?

No, we do not treat clients that have sustained a workplace accident that is covered by WSIB insurance plan.

Do you treat one on one?

Yes, here at Motion Works we book our follow-up physiotherapy appointments every 30 minutes, so your physiotherapist can tend to your individualized needs one on one. Additional treatment may involve exercises in our gym.

Can I have physiotherapy when pregnant?

Yes! In fact, our clinic offers specific pre- and post-natal and pelvic physiotherapy services! You may receive physiotherapy throughout your pregnancy, as long as there are no restrictions from your medical doctor or OB/GYN.

Do you take O.H.I.P?

No, Motion Works is not registered to bill for OHIP services.  

What is a private physio clinic?

Motion Works is a private, physiotherapist-owned, orthopaedic/pelvic physiotherapy clinic.  That means we are not part of the publicly funded health system (hospitals, community care centres, schools, etc). The majority of physiotherapy services available in the community are delivered through private physiotherapy clinics.

 What do I do if I can’t get appt. with my physio when I need one?

Here at Motion Works, our goal is client-centered care to help you recover and improve function. Should your primary therapist be absent/ill, or your schedule constraints change, we will work closely with one another to continue to provide you with consistent care.

 If I feel worse after my first visit or have pain, what should I do?

During your first visit, we will investigate your injury and functional difficulties so that we can develop an effective treatment plan. This means we may provoke your body and injury, creating a short term increase in pain. If you have any questions or concerns during or after any treatment, please contact your primary provider immediately to resolve them.  

Will I get any pain relief or treatments on my first visit/assessment?

Most likely, yes. Your first visit to Motion Works will involve a thorough medical and injury history consultation (a series of questions), followed by a physical examination to determine the cause and mechanism of your injury. During this first visit, the therapist will also initiate treatment.

If I previously filled in the intake sheet, why do I have to do it again?

If you have not been treated for the same injury/condition in over three months, or if you have sustained a new injury, you may need to fill out a new intake forms. This is because we need to make sure we understand the full picture of your health, including medications, activities, etc., all of which may have changed since your last intake form.

Why do I need an assessment for an injury that's already been treated?

Although your injury and symptoms may feel the same as your last incident, our therapists' must continually assess your complaints to make sure they know if there have been any changes in your condition. These assessments will allow them to continue providing the most appropriate care for your changing needs. The College of Physiotherapists of Ontario also requires physiotherapists to re-assess an individual with the same complaint if it has been longer than three months since the last interaction.

How long after surgery should I start physio?

We recommend starting physiotherapy as soon as possible post-surgery, to ensure a swift recovery and to minimize your likelihood of developing poor movement patterns to compensate after surgery. During the early days, treatment may include education, range of motion exercises, pain management strategies, and gait  training. However, treatment will ultimately depend on your surgeon's recommendations and clearance.

Should I use heat or ice for my injury?

There is no clear answer to this question, since it depends on the type of injury, stage of healing and assessment findings. This question is best directed to your therapist at your initial assessment.

 What is the difference between acupuncture and DN, IMS?

Although acupuncture, dry needling (DN), and intra-muscular stimulation (IMS) all involve the insertion of a stainless steel needle through the skin into underlying tissue, their intended effect and the sensation they produce may differ. For more information, see our Acupuncture/Dry Needling service page.

After I stop physio, how often should I do my exercises?

This will be explained by the treating therapist throughout your care here at Motion Works, and at your last scheduled visit.  However, the human body is built to move, so we should 'exercise' every day to help prevent injuries.

What should I wear/bring to my assessment/appointments?

Depending on the body area being assessed and treated, certain clothing considerations may be recommended. Review our First Visit page for more details about what you should wear and bring to your first appointment at Motion Works.

Should I take pain medication before my appointment?

Take your medication as prescribed by your medical doctor and pharmacist, just like you normally would. But feel free to ask your treating therapist this question at your next visit, for a more specific response based on your needs.

What do I need to do after my treatments?

Your treating therapist will advise you of any treatment elements (exercise, do's/don'ts, hot/cold, etc) that you should be doing yourself after your treatment at our clinic. She will also provide injury prevention tips at each session. The team at Motion Works believes in active care and recovery, and that your improvement comes beyond our clinic walls too!

What happens if my pain or problem returns?

Please call the clinic if your pain or discomfort return, and your primary therapist (or an alternate) can advise what to do, or whether another visit may be beneficial.


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